Solutionreach vs Weave:
Choose Solutionreach for reliability

See Solutionreach in action.

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How is Solutionreach different than Weave?

Solutionreach is built around configurable patient engagement workflows — especially recall — so you can fill schedules with less manual work. Weave is often a great fit for teams that want a phone-first platform with patient communication tools. If your priority is more recall control, deeper customization, and hands-on support, Solutionreach is typically the better match.

What does “advanced recall controls” mean in practice?

It means you can fine-tune who gets recalled, when, and how — without blasting your whole list at once. For example:
• Set different recall timing by patient or visit type
• Control message cadence and volume so your team isn’t overwhelmed
• Use more targeted lists and messaging to improve response rates

How does texting/reminders compare day-to-day?

Both platforms support two-way texting and automated reminders, but the day-to-day difference is usually how much control you have. With Solutionreach, teams tend to rely less on workarounds because messaging, recall, and follow-ups are more configurable — so your reminders and outreach match how your office actually operates.

As a Solutionreach customer, you get real help when you need it:
• Live support agents available by phone or web chat
• <2-minute wait times
• 24/7 self-service resources in the Solutionreach Community
• A dedicated onboarding team that can get you up and running in under a week

What does Solutionreach support / customer service look like?

Recall that's built for control

Target the right patients using appointment type and true due dates, then set custom recall schedules and cadence. Add an online scheduling link to drive bookings faster.

Reliability you can count on

Solutionreach is built to reduce headaches like sync issues and downtime, with deeper PM integrations and write-backs that cut manual work. Your team spends less time troubleshooting and more time getting patients scheduled and paid.

Support when you actually need it

Get live support via phone or web chat with <2-minute wait times, plus 24/7 self-service in the SR Community. You also get a dedicated onboarding team to get you live in under a week.

Recall

Recall workflows with standard controls

Advanced recall controls (targeting + cadence + scheduling workflows) to help reduce manual follow-up and fill schedules

Customization

Highly configurable messaging + workflows (templates, timing, targeting) so you need fewer workarounds

Configuration options available, typically more standardized

Support

Live phone + web chat support with <2 min wait times, plus 24/7 self-service and dedicated onboarding

Phone + online chat support available

Write-back (payments)

Payment write-back: coming soon (roadmap) to reduce manual posting and reconciliation

No payment write-back

Reliability & integrations

Built for more reliable day-to-day workflows with deeper PM integrations—less manual cleanup for staff

Integrations available; depth can vary by setup

Appointment reminders

Configurable reminders (voice options + per-patient timing) that fit your workflow

Automated reminders with simpler configuration

Appointment reminders

Recall

Customization

Support

Write-back (payments)

Reliability & integrations

Our patient missed appointment average has significantly decreased, while our revenue has steadily increased.

Office Manager

Cory N.

We are bringing in about $5k-$8k of additional revenue per month since we joined. No shows are almost non existent.

Medical Software Patient Communications Specialist

Jade P.

We love the appointment reminder texts and e-mails and that you can customize how many reminders to send, and when.

Office Manager., Small Business (50 or fewer employees)

Julia W.

I love that Solutionreach does all of our recall reminder and appointment confirmations for us – and that it's customizable.

Small Business (50 or fewer employees)

Jasmine M.

+$95k

revenue from recall

2x

more appointments and patient leads

<5%

no-show rate

min/day on recall activities

<30